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Your Rights and Our Legal Commitments

At 7matka, our legal framework is built to be clear and fair for every account holder in India — covering how we collect your data, how your account…

Jurisdiction-Aware PolicyData Privacy CommitmentAccount Security StandardsUPI & Paytm Transaction TermsUser Rights Explained
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7matka Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about our terms, need to exercise a legal right, or want to raise a compliance concern, our support team is here to help. Choose the channel that works best for you and we will respond with the relevant policy detail or escalate to our legal desk if needed.

Team online

Email Legal Desk

Send your query to our dedicated legal email address. We aim to respond to all policy and rights-related questions within 48 hours on working days, with a written record of the exchange kept on file.

Live Chat Support

Our live chat agents are available around the clock and can handle routine policy questions, direct you to the correct document version, or raise an escalation ticket to the legal team on your behalf.

Registered Post

For formal legal notices, including data erasure or objection requests, you may send a written letter to our registered correspondence address. Please include your account ID and a contact email so we can acknowledge receipt promptly.

ACCOUNT SECURITY POLICY

How 7matka Handles Data, Cookies and Account Safety

We apply layered security measures to protect your account and personal data. Here is what that looks like in practice — from the moment you register to the day you request account…

Data Collection Scope

We collect only the data needed to operate your account: your name, email, mobile number and payment details. We do not sell or rent this data to third parties for marketing purposes under any circumstance.

Cookie Policy

Our site uses session cookies for login security and analytics cookies to understand page performance. You can manage cookie preferences from your browser settings; disabling analytics cookies does not affect your account access.

Account Security

Your account is protected by password encryption and optional two-factor authentication via your registered mobile number. We alert you by SMS and email whenever a new device logs in to your account.

Data Retention Period

We retain your account data for as long as your account is active and for up to seven years after closure, as required by applicable Indian financial regulations. You may request a copy of your data at any time.

Right to Request Changes

You have the right to correct inaccurate personal data, request data portability, or object to certain processing. Submit a written request via our legal email and we will action it within 30 days.

Who to Contact

Our Data Protection Contact handles all privacy-related requests. Reach them via the legal email listed on our Contact page. For urgent account-security matters, live chat provides a faster response path.

Common Legal Questions About Your Account

Below we address the legal questions we hear most often. If your question is not covered here, our support team can connect you with the relevant policy section or escalate to the legal desk.

Your account is governed by applicable Indian law. The specific regulations that apply to you depend on your state or union territory of residence, since online gaming laws vary across India. Access is available where local law permits.

We collect your name, email address, mobile number and payment method details (such as your UPI ID or linked Paytm account) solely to operate your account, process transactions and comply with financial regulations. No unnecessary data is gathered.

Email our legal desk with your account ID and a request for data portability. We will compile and send you a structured copy of the data we hold within 30 days of receiving your verified request.

Yes. Submit a written closure and erasure request through our legal email. We will close your account and erase personal data not required for regulatory retention — typically within 14 working days of identity verification.

If you believe a UPI, Paytm or PhonePe transaction was processed incorrectly, raise a dispute via live chat or email within 30 days. We investigate with the payment provider and respond with a written outcome, usually within 7 working days.

Yes. Any material change to our terms of use or privacy policy is communicated to your registered email address at least 14 days before the change takes effect. Minor wording corrections are published on this page without prior notice.

Send a written objection to our Data Protection Contact at our legal email address, specifying which processing activity you object to. We will review the request and respond within 30 days, either honouring the objection or explaining our legal basis for continuing.

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