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How 7matka Handles Your Personal Data

At 7matka, the privacy of your personal data is something we take seriously — every account you open, every deposit you make via UPI, Paytm or PhonePe, and…

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What This Privacy Policy Covers

7matka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed when you use 7matka — including your name, contact details, device identifiers, and payment references linked to UPI, Paytm or PhonePe transactions. We collect data only to operate your account, process deposits and withdrawals, verify your identity where

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local law requires it, and to keep the platform secure. We do not sell your data to third parties for marketing. Access to our platform, and the data obligations that come with it, depends on local law and is available where local law permits. Data is
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processed under applicable Indian data protection frameworks, and we update this policy when those frameworks change.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request access to your personal data, ask us to correct it, or raise a concern about how we handle it, our privacy team is reachable through the channels below. We aim to respond to all data-related requests within seven working days and will keep you informed at every step of the process.

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Email Privacy Request

Send a written request to our privacy team email address. Include your registered account email and the nature of the request so we can locate and verify your records without delay.

Live Chat Support

Start a live chat session from any page on 7matka and ask to be connected to the privacy desk. Agents are available around the clock and will escalate your query directly to the right team.

In-Account Help Centre

Log into your account, navigate to the Help Centre and select the Privacy or Data Request category. This path creates a tracked ticket so neither party loses sight of the request status.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy on 7matka

Our data handling practices are built around transparency, minimal collection and your right to control what we hold.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which sections of the lobby you use most. You can manage cookie preferences in your browser at any time, and we do not use third-party advertising trackers.

Account Security Measures

Passwords are stored as salted hashes — never in plain text. Two-factor authentication is available on every account, and we flag unusual login attempts from new devices or locations so you can act quickly.

Payment Data Handling

When you deposit via UPI, Paytm or PhonePe, we store only the transaction reference and masked account identifier needed to reconcile your wallet. Full card or bank credentials are never written to our servers.

Data Retention Timeline

Active account data is kept for as long as your account remains open plus a mandatory period required by applicable Indian law. Once that period ends, data is deleted from live systems and purged from backups on a rolling schedule.

Right to Access and Correction

You can request a full export of the personal data we hold on your account at any time. If anything is inaccurate — a misspelled name, an outdated phone number — submit a correction request and we will update it within seven working days.

Third-Party Data Sharing

We share data with payment processors and identity verification partners only to the extent needed to complete your transaction or verify your account. Each third party is bound by a data-processing agreement that mirrors the standards in this policy.

Frequently Asked Questions About Our Privacy Policy

The questions below address the situations we hear about most — from how to download your data to what happens when you close your account. If your question is not listed here, the privacy team contact paths in the section above remain open at all times.

We collect your name, email address, phone number, date of birth and the payment identifiers linked to UPI, Paytm or PhonePe. We also log device type and IP address to help detect unauthorised access to your account.

We retain your records for the period required by applicable Indian financial and data protection regulations. Once that mandatory window closes, your data is deleted from live databases and removed from backup archives on the next scheduled purge cycle.

Yes. Send a data access request through the in-account Help Centre or via the privacy team email. We will compile and deliver a structured export of everything we hold within seven working days of verifying your identity.

We share data only with payment processors handling your UPI, Paytm or PhonePe transactions and with identity verification partners where local law requires it. No data is sold to advertisers, and every partner operates under a signed data-processing agreement.

Log into your account, open the Help Centre and select the Data Correction category, or contact us via live chat. Once we verify your identity, corrections are applied within seven working days and you receive written confirmation.

We use essential session cookies to keep your account active and analytics cookies to measure lobby usage. Advertising trackers from third parties are not used. You can block or clear non-essential cookies in your browser settings at any time without losing account access.

We store only the transaction reference and a masked identifier for each UPI or Paytm payment — never full bank details. All data in transit is encrypted, and payment processing partners meet industry-standard security certification requirements before we connect their systems.

How 7matka Handles Your Personal Data

How to Contact Us About Your Data

Email Privacy Request

Live Chat Support

In-Account Help Centre

Six Ways We Protect Your Privacy on 7matka

Cookies and Tracking

Account Security Measures

Payment Data Handling

Data Retention Timeline

Right to Access and Correction

Third-Party Data Sharing

Frequently Asked Questions About Our Privacy Policy

01 What personal data does 7matka collect when I open an account?

02 How long does 7matka keep my data after I close my account?

03 Can I request a full copy of the data you hold on me?

04 Does 7matka share my data with anyone outside the platform?

05 How do I ask 7matka to correct inaccurate data on my account?

06 What cookies does 7matka use and can I turn them off?

07 How does 7matka protect my UPI and Paytm payment details?

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